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Setting up Password Recovery

Before you can use the Self-Service Password Reset option, you will need to add recovery info to your account. This will consist of up to two pieces of information, a phone number and/or email address, that you can be contacted by in the event you need to reset your password.

You cannot use a Michener email address for this process. You will need to provide an alternate email address. We recommend you use a personal email address that only you have access to, as well as a cellphone number.

To add recovery info, please follow the below instructions:

Step 0: Self-Service Password Reset will be enabled by Information Management. We will send that date & time in an email to all Michener staff, faculty & students. This process will not work until that date & time has passed.

Step 1: Log into your webmail at outlook.office.com. You will be asked to provide more information. Click "Next".

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Step 2: You will then be asked to provide recovery info. While only one piece is required for password recovery, IM recommends that you provide both a recovery phone number and email address. This guide will walk you through setting up both. Click "Set it up now" next to "Authentication Phone is not configured" to begin.

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Step 3: Enter a valid phone number and select the correct country code for the phone number. We recommend you use a cellphone number as it can receive both calls & texts. Now click "text me" or "call me".

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Step 4: You will then receive a text or call depending on the option you chose with a six-digit number in it. Enter that number and click "verify".

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Step 5: Now click "Set it up now" next to "Authentication Email is not configured" to begin the next step.

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Step 6: Enter a valid email address. We recommend a personal email address that only you have access to. Then click "email me".

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Step 7: You will receive a six-digit code in an email from Microsoft. Enter it, and click "verify".

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Step 8: You will then be able to review the information you've added. Once you've confirmed the phone number and email address are correct, click "finish".

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You have now successfully set up password recovery. Should you forget your password in the future, this information will be used to recover your password. For a step-by-step guide on how to reset your forgotten password, click here: Resetting Your Forgotten Password

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