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Resetting Your Forgotten Password

NOTE: This process will not work until you've set up password recovery. For instructions on how to do that, see the following article: Setting Up Password Recovery

Step 1: Go to outlook.office.com and click the "Can't access your account?" link.

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Step 2: On the next page, under User ID enter your Michener email address, and fill in the CAPTCHA image.

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Step 3: When you set up your account, you were asked to provide multiple backup methods of contact, such as a phone number or email address for account recovery purposes. You will need to use one or two of these methods to access your account. Choose a verification method and follow the instructions. In the following example, we will verify via text to a mobile phone. Enter the phone number associated with your account, and click "Text".

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Step 4: You should receive a text from Microsoft with a six digit number. Enter it in the "Enter your verification code" field and click "Next".

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Step 5: If you've verified successfully, you'll now be asked to enter a new password. The password requirements are as follows:

Your password must contain the following:

  • Eight or more characters.
  • A mix of uppercase and lowercase characters.
  • At least one number or symbol.

Your password must not contain the following:

  • Your first, middle or last name.
  • Any of the last five passwords you have used at The Michener Institute.

Once you have entered & confirmed your password, click "Finish".

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Step 6: Your password has now been successfully reset.

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If you need assistance with this process or are unable to successfully reset your password, please contact the Michener Helpdesk using the contact information in the following article: Contacting the Helpdesk

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